OPEN WATER SWIMMING.
Beautiful lake suitable for for all abilities – great facilities – open all year
Race Hub is a fantastic open water swimming venue used by British Triathlon, local triathlon clubs and swimmers. With great water quality and safety in place for every session we welcome all swimmers.
Swimming at Race Hub – Summer 2020
Open water swimming has resumed and there are some changes in place due to the current Covid-19 restrictions.
Our swim info and FAQs are below.
Please also read this safety info document before booking or swimming.
Due to the current COVID-19 restrictions swimming at Race Hub is now open but will run differently to our usual sessions.
Please read the full swim procedures carefully. CLICK HERE
In summary, the following are now in place:
Please do not come to Race Hub if you have any symptoms of COVID-19.
BOOKING – Swims MUST be pre-booked via the ACTIO App. Swimmers must be NOWCA members and can use their existing credits to book swimming. You can register as a NOWCA member on ACTIO app if you are not already a member. You cannot swim if you are not booked in via the ACTIO app.
Only 30 people max. will swim per session and swimmers must distance themselves in the water as well as at all other times whilst at the venue. Swim sessions are limited to 60 mins. Swimmers MUST be at the venue for the session start time for the pre-swim briefing. There is a shortened swim loop of approx 330m.
No changing facilities, showers or toilets will be available.
No wetsuit hire available due to Covid-19 restrictions.
Hot drinks will be served on a takeaway basis.
Price £5.50 per person (including £0.50 booking fee) or you can buy 10 credits for £50.
If you pay with credits we can cancel and refund the credit with a minimum of 48hrs notice. If you pay per session by card we have a no refund policy due to card processing fees on transactions and refunds.
How do I book a swim?
Swims MUST be pre-booked via the ACTIO App. Swimmers must be NOWCA members and can use their existing credits to book swimming. You can register as a NOWCA member on ACTIO app if you are not already a member. You cannot swim if you are not booked in via the ACTIO app.
How do I book a swim for a child/register as child?
If your child is a very competent swimmer they can swim at Race Hub. Please see the info below from NOWCA about how to register them and book sessions for them.
Customers – register a child instructions
Parents can now sign up their child online via the KScan website (not ACTiO)
Parent non swimmers – sign up here: https://kscan.co/parent-registration.
The parent sets up an account for themselves (just a name and email address is all that is needed – no payment) and then they can add their child’s/children’s full profile during this registration process.
Current NOWCA swimmers who want to sign up a child to their account, can do so through their own account by selecting ‘Child Accounts’ (https://kscan.co/child-accounts) and following the registration prompts.
Register & pay for child – annual payment with card via Stripe
In both cases the child requires a unique username which will be needed to log into their account with the following rules.
Spaces are allowed; punctuation is not allowed except for full stops, hyphens, apostrophes, and underscores.
Child(ren) gets an appended email address ie email@example.com
Once the accounts are linked
- Parent will receive all emails for child(ren)
- Parent will be able to see child summary account info if when logged in their NOWCA account online & select ‘child accounts’ from the menu. This is where customer pays child’s annual renewal by card
- To access a child’s full account, online or on the app ACTiO, login with their unique user name & the password created during registration
Please note ACTiO is intended for use by one person only – you will need to login/out to access more than 1 account or download app to multiple devices
Do I have to be a NOWCA member to swim? Can I try it out before I join?
In a normal swim season you could swim as a guest for a trial swim however this is NOT possible during our Covid-19 sessions. This is because we need to keep all bookings in the app to reduce admin at swim sessions to keep interaction and staffing at a minimum and to keep the procedure quick and contactless and as safe as possible.
I've just joined NOWCA - when and how do I collect my band?
You can collect your NOWCA wristband at your first swim session at Race Hub. Go to the outdoor swim desk under the shelter next to the building and we will issue it for you there. Please arrive no earlier than 15 mins before your swim start time. You will need to bring this band each time you swim. Bands cannot be shared and will be linked to a photo of you which we will take when we issue the band.
Can I hire a wetsuit?
No, not currently during the Covid-19 restrictions to prevent the spread of the virus. We offer this in a normal swim season and will do so again once restrictions allow.
I can't see any sessions available for the days/times I want...
Demand is high and we have limited staffing and a limited number or swimmers per session. We are adding new sessions where we can – we try and share these on facebook. You can also keep checking the ACTIO app. We advise booking early to avoid disappointment.
Where can I view my bookings?/ I can't see all my bookings
You can view your bookings in the ACTiO app by clicking on the account icon (bottom right of home screen). You will also receive an email confirmation for each booking – we advise you to retain these.
PLEASE NOTE this will only show 10 bookings. If you book more than 10 session then the most recent booking replaces the oldest booking. We advise you to add them to your personal calendar and retain confirmation emails if you plan on booking more than 10 sessions. Please check emails before contacting us -we have very little time for admin due to running swim sessions all day to try and meet demand.
How can I change or cancel a booking?
We have got a no refund policy on bookings paid for individually. This is because we lose booking fees on both the transaction and the refund so please take extra care when booking.
If you buy credits and book with those it is much easier for us to cancel a session and reissue the credit (with 48hrs min notice).
We have VERY LIMITED admin time due to putting on multiple swim sessions per day to meet demand for swimming so please book carefully and only book the sessions you are certain you can make.
If you need to cancel a paid session and can give us several days notice (for example due to your work situation changing) we may refund at our discretion once per customer. If you want to cancel multiple sessions and get a refund we may do this at our discretion and charge the refund fees of £1 per booking.
We are trying to be as flexible as possible at this time where we realise people’s circumstances are changing within our current staffing and provision limits.
We are proud to be using the Nowca lake management system to run our lake which means you are required to purchase an annual membership to swim and participate in our competitions.
This means that you only have to provide your emergency contact details and medical information once and we can then track you safely in and out of the water every time you swim. You will also be able to receive emails logging your swim distance and time so you can track your performance and improvement from your first swim. You can also pre-puchase and bulk buy swims onto the band.
COACHING CURRENTLY SUSPENDED DUE TO COVID-19
During 2020 we will be running a series of novice and intermediate group coached sessions run by British Triathlon coaches.
Sessions will include correct donning and doffing of wetsuit, acclimatisation, sighting, swim technique, race starts, turns and swimming in a group.
9th May & 23rd May – Cost £15 per person (max 8 athletes per coach)
Book online by clicking on the Open Water Swimming tab at https://www.racehub.uk/booking/
Wetsuits are available to hire for £5 a session, please email firstname.lastname@example.org to confirm your size and availability (please check the size guide on https://zone3.com/pages/what-size)
1:1 SWIM COACHING
1:1 session with a coach to improve any aspect of your swimming you would like to work on
Cost: £30p/h or £100 for a 4 session block
CONTACT US BY EMAIL OR CALL 07482 307458
To book click HERE and choose Open Water swimming to view availability
- Water tested monthly to meet EU bathing regulation
- 600m swim loop
- Free Nowca 400m timed swim every Saturday at 0945.
- Changing rooms/showers/toilets for male and female swimmers
- Spotter and safety craft on the water
- Wetsuits/goggles/Swimzi XK/tri gear to purchase in our shop
- Wetsuit hire available (£5 a session) – Available on a first come first served basis
- Junior swimmers welcome (8-15 yr old – waiver form must be signed)
- Coffee shop serving hot and cold drinks and snacks
- Coached sessions available (1:1 and group sessions) dates and times to be confirmed.
Juniors can also swim so long as they are competent swimmers. Parent/guardian must sign a disclaimer before their first swim.
Not got a wetsuit?
Wetsuit hire available for £5 per session. Try before you buy Huub wetsuits.
Please park in 2 rows on the grass area immediately to the left of the Race Hub entrance gate – filling along the hedge line first. Overflow parking is available in the golf course car park. Please DO NOT park along fence of the horse field or along the golf course driveway and Race Hub Driveway as tractors need access and horses may damage you cars.